The webmaster has forbidden your access to this site

OK Jose, disabled plugins.

Thanks,

Carlos

Hello Jose, I entered and took my ip from the logs and deactivated the OTP, but when activating it it blocks me again, what can be ???

Carlos

Same problem here during days. Can´t login in backend. Make changes in database, but didn´t found the reason. Have my IP on the whitelist, but nothing happens.
My solution: instead of renew the licence I change now the Tool.

Hi piper,

Sorry about that. I need to see the logs to check what's happening; maybe you have the user-session protection feature enabled and this is why you're blocked. The firewall has many options and needs to be configured to suit your needs.

If it's not too late please send me administrative credentials to access to backend and I will check it.

Regards,
Jose

I have the same issue. Please help me disable the plugin. I tried to rename system securitycheckpro.php but the site display an system error.

Hi hanji,

There is a post talking about this: securitycheck.protegetuordenador.com/for...cumentation/584-faqs

Anyway for you and future visits to this post:

I have been blocked

The easiest way to recover access is disabling the plugin using phpmyadmin:UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro'

Once I get access again

To grant us access we can:

- Add our ip to whitelist. Not valid if our Ip changes frequently (although we can add an IP range).
- Add the component as exception to avoid more false positives in a future. There is a button to do that in logs.
- Enable OTP ( [url] scpdocs.securitycheckextensions.com/troubleshooting/otp [/url] )
- Choose not to apply rules to certain groups (not recommended) ( [url] scpdocs.securitycheckextensions.com/conf...ion/rules_management [/url] )

Regards,
Jose