Can not add a new user

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1 year 3 weeks ago #9544 by spytech
Can not add a new user was created by spytech
Hi, I have tried to add a new user and everytime I do, it just locks me out of the website. I noticed the 'Lock Tables' have users in there, but when I remove it and save, it just adds it back in again.
Can you help me solve this so I can add a new user. I am running the latest version of Security check pro.

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1 year 3 weeks ago #9545 by Jose
Replied by Jose on topic Can not add a new user
Hi spytech,

does this user belong to an administrative group? If so, check if the "forbid new admin accounts" (waf configuration -> User session protection is enabled. Having this feature enable all new accounts with administrative privileges will be deleted.

To add a new account, just disable this feature, add the new user and enable this feature again.

Regards,
Jose

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1 year 3 weeks ago - 1 year 3 weeks ago #9546 by spytech
Replied by spytech on topic Can not add a new user
No, that feature is switched off. And I have tried to add as a Registered User only and still locks me out.
I just get the message: The webmaster has forbidden your access to this site
Last edit: 1 year 3 weeks ago by spytech.

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1 year 3 weeks ago #9547 by Jose
Replied by Jose on topic Can not add a new user
Do you have the "spam protection" plugin? If so maybe some of the settings set (ip, username and/or email) appear in the "stop forum spam" database and that's why you're blocked.

Regards,
Jose

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1 year 3 weeks ago #9548 by spytech
Replied by spytech on topic Can not add a new user
Hi, yes I have the spam function installed. But I can not add any new users, does not matter what the name is.

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1 year 3 weeks ago #9549 by Jose
Replied by Jose on topic Can not add a new user
Maybe because the IP or the email have been reported. Go to wag configuration -> spam protection and enable the "write log" option. This will add a log entry in Securitycheck Pro telling you which parameter is found in the "stop forum spam" database and it's frequency.

Regards,
Jose

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